Proactive customer service and lapsed customer calls
We offer a unique call handling service that will get the very best out of each and every phone call made and received for your business. Our experienced team can help with:
- incoming call handling
- order taking
- cross selling
- upselling
- outbound customer service calls
- marketing activity following up
Our extensive experience in cold calling, identifying opportunities and recognising buying signals lends itself perfectly to maximising the value of each call.
Who we work with
We can support any industry sector B2B or B2C. We are equipped to assist with both inbound or outbound and offer a service that’s completely bespoke to the needs of your business.
Our seamless service works with your current business practices, only better. We remotely access your CRM and ordering systems so it’s like having your own internal calling team but without the staff headaches, HR issues, KPI letdowns, absence and sickness.
Respectful calling and daily reporting
Each call delivered or received is handled with respect, courtesy and with a genuine positive attitude. Our primary function is to be available to help and assist with any requirement in order to get the best possible result for you and for your customers.
Both services include updating records and daily activity reports.
Getting started
Our friendly team are here to help you learn more about how proactive customer service and lapsed customer calls can support your business.
Don't take our word for it...
Questex
"Straightahead have been able to deliver a number of campaigns for me at very short notice. They have always been friendly, professional and very transparent about pricing. They are easy to work with and delivered great results."
Eager
"We were recommended to use Straightahead and although a little sceptical that they would be able to sell our products as well as we do, they have surpassed our expectations and delivered numerous appointments based upon our criteria. They have worked closely with our reps to ensure a succinct service that compliments our existing strategy and processes. Because their service is completely bespoke and based upon what your business needs Eager would be happy to recommend Straightahead for any business in any market."